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De-Escalation Training

The Art of De-Escalation

Our Verbal De-Escalation training presents principles, techniques, and skills for recognizing, reducing, and managing violent and aggressive behavior both in and out of the workplace.

  • Teach principles, techniques, and skills used to recognize, reduce and manage anxious, aggressive, and violent behavior. 
  • In-depth techniques in non-verbal communications, listening skills and verbal communication skills
  • Mental preparation skills
  • Managing anxiety, verbal aggression and physical aggression
  • Understanding diversion and cornering mistakes 
  • Learn how to confront aggressive people

 Our training is offered  in Flexpath (Complete Online at your own pace), Live Online (Zoom) or In-Person at your facility.