The Art of De-Escalation
Our Verbal De-Escalation training presents principles, techniques, and skills for recognizing, reducing, and managing violent and aggressive behavior both in and out of the workplace.
- Teach principles, techniques, and skills used to recognize, reduce and manage anxious, aggressive, and violent behavior.
- In-depth techniques in non-verbal communications, listening skills and verbal communication skills
- Mental preparation skills
- Managing anxiety, verbal aggression and physical aggression
- Understanding diversion and cornering mistakes
- Learn how to confront aggressive people
Our training is offered in Flexpath (Complete Online at your own pace), Live Online (Zoom) or In-Person at your facility.