The Art of De-Escalation

Our Verbal De-Escalation training presents principles, techniques, and skills for recognizing, reducing, and managing violent and aggressive behavior both in and out of the workplace.

• Teach principles, techniques, and skills used to recognize, reduce and manage anxious, aggressive, and violent behavior. 

• In-depth techniques in non-verbal communications, listening skills and verbal communication skills

• Mental preparation skills

• Managing anxiety, verbal aggression and physical aggression

• Understanding diversion and cornering mistakes 

• Learn how to confront aggressive people